Operations Manager

Minimum Qualification: BE/B.Tech/MCA/MSc

Experience & Skills required:

• Minimum 7 years of relevant experience
• Good understanding of Application support, O&M activities and SDLC.
• Experience in Application Support, Operations and Management activities.
• Should have managed multiple projects and support teams.
• Should possess skills in preparing periodical reports related to operations for multiple projects.
• Should possess good communication skills.
• Should have played client facing roles.
• Should be able to Speak, Read and Write in Kannada language.
• Should have good documentation and presentation skills.
• Knowledge of e-Governance projects desirable.
• Information Technology Infrastructure Library – Certification (ITIL) is preferred.

Job Description:

1. Take complete ownership of Application support, O & M of the projects assigned.
2. Should support, train, guide and manage the Application support teams deployed at multiple customer locations. Make sure the issues are resolved within defined timelines.
3. Attend to customer issues / queries / calls / tickets on priority. Adhere to the SLA.
4. Will be in Client facing role. Interact and manage with External Stake Holders.
5. Should interact with the internal teams of CSG to communicate changes stated by the Client and ensure enhancements are developed and deployed.
6. Should become well versed with Functional knowledge of the Solutions being deployed.
7. Train customers on the solutions being deployed.
8. Get the feedback (Issues, CRs, etc.) from customers and present the same to the management. Assist the Business Analyst, Development and Test teams in understanding the issues.
9. Interact with Client, PM, Architect, Development Teams and other stake holders for smooth operations.
10. Prepare reports and metrics of the operations and present it to management.
11. Any other work assigned by Director, CSG